BHM HOTEL JOINT STOCK COMPANY SANDU BRANCH DISTANCE SALES AGREEMENT PRELIMINARY INFORMATION FORM
ARTICLE 1 – SUBJECT
The subject of this contract is related to the determination of the rights and obligations of the parties regarding the sale and delivery of the products and services ordered by the Customer to Bhm Otelcilik A.Ş. Sandu Branch electronically through the application named “Sandu”, by Bhm Otelcilik A.Ş. Sandu Branch, in accordance with the Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts and other relevant legal provisions.

By accepting this Preliminary Information Form, the Customer accepts in advance that he/she will be obliged to pay the price of the order and any additional charges that may arise if the products in question are delivered and specified, depending on his/her approval of the order subject to the contract, and that he/she has been informed about this.

ARTICLE 2 – PARTIES

This Distance Selling Contract (hereinafter referred to as the “CONTRACT”) has been drawn up in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts. The parties to the Contract declare that they are aware of, understand and accept all their obligations and responsibilities arising from the Law on Consumer Protection and the Regulation on Distance Contracts.
(Hereinafter, separately; Bhm Otelcilik A.Ş. Sandu Branch “SANDU” and the customer will be referred to as “CUSTOMER”, and both together as “PARTIES”.)
With this Agreement, CUSTOMER declares and undertakes the following to Bhm Otelcilik A.Ş. Sandu Branch located at Akkuyu Mh. Anadolu Cd. Casamax Site. C Blok No:154 Konyaaltı/Antalya. Similarly, Bhm Otelcilik A.Ş. Sandu Branch also declares and undertakes the following to CUSTOMER. Therefore, it should be double-checked that the name, surname / title, e-mail address, and telephone information filled in within the application that can be used by entering the www.Sandu.com.tr website or downloading to iOS and Android devices with the name SANDU are real and correct.

ARTICLE 3 - SELLER INFORMATION AND DEFINITIONS
Title: Bhm Hotel Management Inc. Sandu Branch.
Address: Akkuyu Mh. Anadolu Cd. Casamax Site. C Block No:154 Konyaalti/Antalya/Türkiye Phone:4448410 Email: info@Sandu.com.tr
Central Registry Number: 0743087941300001

3.1 . Application: Refers to the application named SANDU, all rights and ownership of which belong to Bhm Otelcilik A.Ş. Sandu Branch.
3.2 User: Refers to the person who uses SANDU.
3.3. Service/Product: It refers to the service/product selected by the User from among the options in the Catalogue and offered to the User on the dates determined by the User, depending on availability. The service subject to this Agreement is a service application that works upon request, where customers can receive Wash-Fold, Wash-Iron, dry cleaning, ironing and Home textile services through the www.Sandu.com.tr website or the SANDU mobile application, where they can choose the times of these services and where the products subject to the service are picked up from the Customer's address and delivered to the address determined by the Customer by SANDU Mobile customer representatives after the transaction.

3.4. Customer(s) refers to the person(s) who makes the purchase from SANDU. From this, it is understood that the CUSTOMER may also be a User of the Service/Product or may not be the person that the CUSTOMER can use, depending on whether the CUSTOMER uses the Service/Product personally or gives it as a gift to someone else.

3.5 . Party(s): Refers to the CUSTOMER and SANDU.

3.6. Gift Certificate: It is a gift certificate / gift code that is used to pay or reduce the fixed price of one or more Services / Products to be selected from various options in the application, but has no cash or nominal value.

ARTICLE 4 - INFORMATION ON THE PRODUCT/PRODUCTS SUBJECT TO THE CONTRACT

4.1 . Basic features of the service (service items, purchase, delivery dates, service fee and additional fees) are included in the SANDU application.

4.2 . The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until updated and changed. The prices announced for a limited period are valid until the end of the specified period.

4.3 . Sales prices of the goods or services subject to the contract, including all taxes, are available at www.Sandu.com.tr You can reach us at the address.

ARTICLE 5 - SANDU APPLICATION
5.1 . This contract is for the products or services that the CUSTOMER orders through the Application, the type/name, quantity, sales price, shipping cost, payment method and the number of installments, if any, specified above.
5.2. Payment can be made by credit card under the following conditions:
By credit card (Visa, Eurocard/Mastercard, Amex): In order to make the payment, the CUSTOMER must specify the card number and expiration date in the reserved area. The total amount, including the delivery cost and tip fee, if any, will be collected from the card the CUSTOMER has provided information about when the order is placed. If the bank does not allow payment, SANDU has the right to suspend and cancel the CUSTOMER's order. However, if the service in return for the order given by the customer has been completed by SANDU but the fee for the service performed has not been collected, the customer will be informed about the situation and the products in question will be kept by SANDU until payment is made. Following the payment, the products in question will be delivered to the customer in accordance with the terms of this contract. The application has been designed to ensure that the CUSTOMER enters his/her card information confidentially and securely during the order. If the CUSTOMER makes a payment by credit card, he/she accepts, declares and undertakes that he/she will also confirm the relevant interest rates and default interest information from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the buyer in accordance with the provisions of the current legislation. In case of return of a product purchased by credit card, SANDU cannot make a payment to the CUSTOMER in cash. Refunds to the credit card are made according to the procedures of the bank. Apart from this, payments for the service can also be made via EFT/Bank Transfer to the GARANTİ BBVA TR420006200001400006291606 bank account.

5.3. If the CUSTOMER has a receivable arising from the Product/Service exchange, with his/her credit: The CUSTOMER can send an e-mail to info@Sandu.com.tr with the code given so that the CUSTOMER can make the payment. They should send an e-mail to info@Sandu.com.tr online from the section reserved for transactions on the www.Sandu.com.tr website or the Application, or at all hours of the day and night. In the event that the CUSTOMER wishes to purchase a Product/Service that is more expensive than the Product/gift voucher he/she owns, he/she may make the payment for the difference between the two Products/Services by credit card. On the other hand, if the CUSTOMER wishes to replace the current Product/Service he/she purchased with a cheaper Product/Service in accordance with this agreement, the difference is stored in the CUSTOMER's account in the application in a way that he/she can use in another order.

ARTICLE 6 – SANDU TERMS OF USE AND GENERAL PROVISIONS
6.1. In cases where you are not the Beneficiary of the Product, you must inform the Beneficiary of the Product under the following conditions. If you do not provide this information, BHM OTELCİLİK A.Ş. SANDU BRANCH It does not accept any liability to the Beneficiary.
6.2 . In order for the Gift Certificate to be valid, it must be verified (activated). You can do this from the application.
6.3 . As stated in the application, Gift Certificates give Users the right to benefit from different activities, products and services. Gift Certificates are valid for only one of the activities, products and services offered (to be chosen by the User) within a certain period of time.
6.4. All visual elements used by Sandu may be representative. In addition, all content and visual elements are copyrighted and partial or full use, reproduction, publication or reprocessing is prohibited.
6.5 . Purchased products can be exchanged within 7 days, provided that they are in good condition and unused.
6.6 . If the Gift Certificate is not used within the specified period, is lost/stolen or is used by the User in a manner contrary to the User Agreement, the User cannot claim any refund or compensation.
6.7 . The CUSTOMER declares that he/she has read and is informed about the basic features and characteristics of the contractual product/service, sales price, payment method and preliminary information regarding delivery on the website and application and has given the necessary confirmation electronically.

6.8. The services provided by the website and application consist of washing, folding, washing and ironing, dry cleaning, ironing and home textile services. The customer especially needs washing, drying and ironing services. In cases where it is required, the product may differ from its original state due to the nature of the laundry and dry cleaning service as a result of applications carried out with its own approval. SANDU does not accept any responsibility in cases where the customer's approval is not applied.

6.9 . The Customer declares that he/she accepts the invoice to be sent to him/her electronically via e-mail.

6.10 . The Customer declares that he/she accepts the data in the Back Office program in disputed processes.

6.11 . Within the contract, the customer declares that he accepts responsibility for the type of service he chooses when placing his order.

6.12 Although we try our best to avoid any damage to your garments, we cannot guarantee against potential color loss or shrinkage/shrinkage in your garments. Additionally, we cannot take responsibility for garments that are damaged due to small holes or tears in the garments we receive. If your invoiced garments/textiles are deemed damaged as a result of independent investigations, we, as Sandu, will cover up to 10 times the cleaning fee of the garment/textile within 15 business days after you present the invoice to us. (If the amount up to 10 times is greater than your invoice amount, you will be provided with a gift certificate for the amount of your invoice. If your invoice amount exceeds our coverage amount, your damage will be covered with a gift certificate for 10 times the cleaning fee.)
Damaged items must be reported via Sandu's e-mail address (info@Sandu.com.tr) and must be inspected by Sandu within 15 days of the order being delivered to you.

If, as a result of the examinations, it is determined that the service received is not suitable for the type of process of the product sent, all responsibility belongs to the customer. For example; if the product is sent for dry cleaning service through the application, even though the product label states that it cannot be dry cleaned, all responsibility belongs to the customer in case of negative results after the process. The same process will be applied in similar cases.

6.13. Lost items must be reported to the e-mail address (info@Sandu.com.tr) within 7 days of delivery. All losses are investigated on a case-by-case basis. Items are considered lost if they are not found within 20 business days of the loss report being reported to us. Sandu will cover up to 10 times the cleaning cost of each item of clothing/textile lost within 15 business days after you submit the invoice to us.

When the customer tells our call center or mobile customer representative that your order should be delivered to someone else or left at their door (your voice recording is recorded), the responsibility is entirely the customer's.

ARTICLE 7 - DELIVERY OF GOODS AND METHOD OF DELIVERY
7.1 .The contract has entered into force upon approval by the CUSTOMER and the Goods/Services purchased by the CUSTOMER from SANDU will be delivered to the person/persons stated in the order form and at the address herein.

7.2 . The delivery dates to be specified by the Customer when approving the order form may vary depending on the density, the processes to be applied to the product and the specific features of the product, and the delivery of the product may be postponed to a later date than the specified delivery date. The Customer accepts, declares and undertakes that Sandu has no responsibility in such cases.

ARTICLE 8 - DELIVERY COSTS AND PERFORMANCE
Delivery costs of the Goods/Services are covered by Sandu unless otherwise specified. Delivery costs specified as courier service will be covered by the customer. SANDU will deliver the goods on the dates specified by the Customer after the payment is made. SANDU's Service is received by the CUSTOMER according to the date and slot time selected by the CUSTOMER when ordering the Service. The order is delivered at the time and slot range requested by the customer (There is a 24-hour rule for deliveries. There must be 24 hours between the slot time selected when the order is placed and the delivery slot time.).

Sandu delivers the product as soon as possible and reserves the right to extend the period by two days with written notice. If the Goods/Services are not paid by the CUSTOMER for any reason or the payment is cancelled in the bank records, SANDU will be deemed to be relieved of its obligation to deliver the Product/Service, and as stated in Article 5.2 above, if the performance of the purchased service is not completed, the products belonging to the customer will be kept by SANDU until payment is received.

ARTICLE 9 – CUSTOMER’S DECLARATIONS AND COMMITMENTS
CUSTOMER declares that he/she has read and is informed about the preliminary information uploaded by SANDU regarding the basic characteristics, sales price, payment method and delivery of the contractual product in the SANDU application and has given the necessary confirmation electronically.
CUSTOMERS, as consumers, can submit their requests and complaints through the channels provided by the Seller's contact information above.

By confirming this Agreement and the Preliminary Information Form electronically, the CUSTOMER confirms that he/she has obtained the address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that should be given to the CUSTOMER by SANDU before the conclusion of distance contracts, correctly and completely.

By confirming this Agreement and the Preliminary Information Form electronically, the CUSTOMER confirms that he/she has obtained the address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that should be given to the CUSTOMER by SANDU before the conclusion of distance contracts, correctly and completely.

After delivery, the responsibility for the Product and Service and any damages belong to the CUSTOMER. If the relevant bank or financial institution does not pay the price of the goods to SANDU due to the unauthorized or illegal use of the CUSTOMER's credit card by unauthorized persons for reasons not caused by the CUSTOMER's fault after the delivery of the Product and Service, the CUSTOMER is obliged to return the products to SANDU within 3 (three) days, provided that they have been delivered to him. In this case, the delivery expenses belong to the CUSTOMER. If the CUSTOMER has received a service, the CUSTOMER must make a different credit card and/or cash payment within 3 (three) business days, otherwise SANDU reserves the right to initiate legal proceedings to legally collect the receivables.

In cases where the CUSTOMER has placed an order via the application and/or website, and the products in question have been received by SANDU, but during the review phase, the CUSTOMER has decided not to receive the service for any reason and/or SANDU detects that the relevant product is inoperable and notifies the CUSTOMER, the CUSTOMER accepts, declares and undertakes in advance that it will be liable to pay the "Minimum Basket Amount" of XXXXXX TL. This fee is not a service fee and is requested from the CUSTOMER in return for the damages that SANDU has suffered/will suffer due to the expenses incurred during the stages of picking up and returning the relevant product/products from the Customer's address by SANDU.

ARTICLE 10 – DECLARATIONS AND COMMITMENTS OF BHM HOTEL INC. SANDU BRANCH
BHM HOTEL INC. SANDU BRANCH is responsible for the delivery of the contracted Product and Service to the CUSTOMER in accordance with the Consumer Legislation, in a sound and complete manner, in accordance with the specifications specified in the order. If SANDU cannot deliver the contracted product and service within the delivery period due to force majeure or extraordinary circumstances preventing transportation, it is obliged to notify the CUSTOMER of the situation as soon as possible. If the contracted Product/Service is to be delivered to a person other than the CUSTOMER, SANDU cannot be held responsible for the person to whom the delivery is made not accepting the delivery.

ARTICLE 11 - RIGHT OF WITHDRAWAL
11.1. In accordance with the Consumer Protection Law No. 6502, the CUSTOMER has the right to return the Product, subject to the contract, within 14 (fourteen) days from the date of delivery of the Product to him/her or to the person/organization at the address he/she has indicated, without giving any reason and without paying any penalty.
11.2 . In order for the CUSTOMER to exercise his/her right of withdrawal, he/she must notify SANDU that he/she wishes to return the Product within 14 (fourteen) days from the date of delivery. SANDU is obliged to accept the return of the Product and pay the price of the Product to the Buyer within 10 (ten) days at the latest after receiving the CUSTOMER's request.

11.3. According to Article 15/h of the Distance Contracts Regulation No. 29188 of the Ministry of Customs and Trade; 'Contracts related to services that are started to be performed with the approval of the consumer before the expiration of the Right of Withdrawal period' constitute an exception to the Right of Withdrawal mentioned above. Accordingly, the Customer accepts, declares and undertakes that he/she does not have the right of withdrawal since the services provided by SANDU are 'services that are started to be performed with the Customer's own approval'.
11.4 . If the CUSTOMER wishes to return the Product by exercising his/her right of withdrawal, he/she may return the Product via any cargo company, with the expenses being borne by the customer, by notifying SANDU of this request within the 14 (fourteen) day period specified above.
11.5 . In order to carry out the return procedures in accordance with the Tax Procedure Law General Communiqué numbered 385, the e-invoice sent to the CUSTOMER together with the Product must be kept. If the Product received is to be returned; the CUSTOMER must send back the e-invoice copy to SANDU together with the Product. If the Product is returned to SANDU without a return invoice signed by the CUSTOMER and/or if the invoice is lost, the costs and penalties that may arise will be the responsibility of the CUSTOMER.
11.6 . The exercise of the right of withdrawal is subject to the condition that the packaging of the Product is unopened, undamaged and unused.
11.7 . Products for which the right of withdrawal cannot be used are; products that are produced specifically for the person upon the request of the CUSTOMER, products that are personalized by making changes or additions, products that are not suitable for return due to their nature (the condition for returning products with sensitive hygienic conditions such as underwear, swimsuits, cosmetics is that the product is unopened and untested), audio or video recordings (DVD, CD and Cassette etc.) opened by the CUSTOMER, printed products (Books, magazines etc.), software programs and computer consumables, products that are in danger of deteriorating quickly or whose expiration date is likely to pass, products whose prices are determined on the stock exchange or other organized markets (All products in the Bullion, Gold and Silver category etc.), products and services such as hotels, domestic/international tours, trips and airline tickets purchased from the holiday category. Products provided for foodstuffs, beverages and other daily consumption items, products used at once, products that are in danger of deteriorating quickly or whose expiration date is likely to pass, the CUSTOMER cannot use the right of withdrawal. The cancellation/return of these products and services is not done by the CUSTOMER directly exercising their right of withdrawal; but in line with www.sandu.com.tr and SANDU applications. In addition, as stated in subparagraphs g and h of Article 15 of the Distance Contracts Regulation of the Ministry of Customs and Trade, there is no right of withdrawal from services provided by SANDU according to the customer's request (wash and fold, wash and iron, dry cleaning, ironing and home textile service).

11.8 . By accepting this contract, the CUSTOMER accepts in advance that he/she has been informed about his/her right of withdrawal.

ARTICLE 12 - DEFECT AND DEFECT NOTIFICATION
12.1. Each delivered Product and Service must be carefully checked by the CUSTOMER. If the Product is defective or missing, this must be reported to SANDU within 30 (thirty) days from the date the Product reaches the CUSTOMER.
12.2 . If this situation is not reported to SANDU within this period and/or if the defect/deficiency in the Product/Service is not caused by SANDU, SANDU does not accept any responsibility. In cases where the CUSTOMER is aware of the defect at the time the contract is established or is expected to be aware of it, there is no breach of contract. The consumer's optional rights are reserved for defects other than these.

ARTICLE 13 – DELIVERY
13.1. SANDU will only deliver to the regions specified in the application. The products will be delivered to the address you provided when placing your order. SANDU assumes no responsibility if you are not at the delivery address or if you provide an incorrect address. Therefore, any damages arising from the CUSTOMER receiving the Product/Service late and the expenses incurred due to the return of the product to SANDU due to non-delivery belong to the CUSTOMER.
13.2. The sales price must be paid for the delivery of the Product/Service that is the subject of the contract. If the sales price is not paid or is cancelled in the bank records for any reason, SANDU The obligation to deliver the Product/Service is deemed to be relieved.
13.3 . Each ordered Product/Service is delivered to the CUSTOMER or the person/organization at the address indicated by the CUSTOMER as soon as possible, depending on the distance of the CUSTOMER's place of residence, provided that the legal period of 30 (thirty) days from the date of order is not exceeded.
13.4. If the ordered Product is to be delivered to a person/organization other than the CUSTOMER, SANDU cannot be held responsible if the person/organization to whom the product will be delivered does not accept the delivery.

ARTICLE 14 - LIABILITY
SANDU assumes no liability in the event that the services included in the contract are not implemented or incompletely implemented for the CUSTOMER due to reasons not arising from SANDU or in cases of force majeure.

ARTICLE 15 - DEFAULT AND TERMINATION PROVISIONS
In the event that the parties fail to fulfill their obligations arising from this contract, the provisions of the Turkish Code of Obligations No. 6098 shall apply. In cases of default, if any party fails to fulfill its obligations within the time limit without a justified reason, the other party shall grant the party that failed to fulfill its obligation a period of 7 (seven) days to fulfill the obligation in question.
If the obligation is not fulfilled within this period, the party that does not fulfill its obligation will be deemed to be in default and the creditor will have the right to demand the delivery of the Product/Service or termination of the contract and refund of the price by demanding the performance of the obligation.

ARTICLE 16 - FORCE MAJEURE
16.1. If the Product in question is not delivered within the specified period in the event of a force majeure event that may prevent the Parties from fulfilling their obligations under this contract, or extraordinary events such as adverse weather conditions, transportation interruptions, fire, earthquake, flood, etc., the CUSTOMER may exercise one of the right of withdrawal specified in Article 11 of this contract or the right to postpone the delivery period until the impeding situation is eliminated.
16.2. In all cases legally considered as 'force majeure', SANDU shall not be liable for late or incomplete performance or non-performance of any of its obligations determined by this contract. Such and similar situations shall not be deemed as delay, incomplete performance, non-performance or default for SANDU and no compensation can be claimed from SANDU under any name for such situations. The term "force majeure" shall be interpreted as events beyond SANDU's reasonable control and which it could not prevent despite showing due care, including but not limited to natural disasters such as fire, earthquake, flood, riot, war, strike, communication and transportation problems, infrastructure and internet failures, power outage and bad weather conditions. In such cases, the CUSTOMER may exercise any of its rights of withdrawal or change.

ARTICLE 17 - CUSTOMER SERVICES, COMPLAINTS AUTHORITY AND COMPETENT COURT
17.1. For all your information and clarification requests, including purchase, return, exchange, Product use, and objections and complaints, you can contact us at 444 84 10. You can contact us via www.sandu.com.tr and our sandu.app application and by e-mail at info@sandu.com.tr .

ARTICLE 18 – NOTIFICATIONS AND EVIDENCE AGREEMENT
Any correspondence between the Parties under this Agreement shall be made via e-mail, except for the mandatory cases listed in the Law. The CUSTOMER accepts, declares and undertakes that in disputes that may arise from this Agreement, SANDU's official books and commercial records, electronic information and computer records kept in its database and servers shall constitute binding, definitive and exclusive evidence, and that this article is an evidentiary contract within the meaning of Article 193 of the Code of Civil Procedure.

ARTICLE 19 - REQUESTS FROM PUBLIC AUTHORITIES
If administrative, judicial, etc. official authorities request certain information about the CUSTOMER from SANDU due to the CUSTOMER's failure to comply with its obligations arising from this contract, the CUSTOMER accepts that SANDU may provide this information to the requesting authorities.

ARTICLE 20 - CONFIDENTIALITY
Except for the cases specified in Article 21, during the period this Agreement is in force and even after the termination of the Agreement for whatever reason, the PARTIES cannot disclose any information, property or intellectual property rights obtained directly or indirectly and which must be kept confidential, and any information and documents related to these matters to third parties or the public without the written approval of any PARTY, and cannot use or have used for their private activities or for the benefit of other persons, institutions and organizations, whether or not in return for a fee.

ARTICLE 21 - ENFORCEMENT
This Agreement consists of 20 (twenty) articles and has been concluded by being read by the Parties and approved electronically by the CUSTOMER and has entered into force immediately.

BHM HOTEL INC. SANDU BRANCH        CUSTOMER